Returns & Exchanges
We want you to love your Pretty Lavish pieces, but if something isn't quite right, you can return your items within 28 days of delivery. Please ensure all garments are unworn, in their original condition, and have all tags securely attached.
Register Your Return
Visit our online returns portal and enter your order number and postcode to select the items you wish to send back.
Package Your Items
Place the items in their original packaging or a secure alternative, ensuring the return form or packing slip is included inside.
Generate Your Label
Choose your preferred courier method through the portal to receive a printable shipping label or a digital QR code for paperless drop-off.
Ship and Track
Drop off your parcel at the designated collection point and keep your proof of postage until your refund has been fully processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing